Cookie Policy

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners.

Cookies do not contain personally identifiable information on their own; however, personal information we store about you may be linked to information stored in and obtained from cookies. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Similar technologies — such as web beacons, pixels, and local storage — may be used in the same way as cookies. References to "cookies" in this policy include these similar technologies unless stated otherwise.

We use cookies to:

• Keep you signed in to your account across pages and sessions.
• Remember your preferences (e.g., service area, language settings).
• Ensure the platform operates correctly and securely (CSRF protection, session management).
• Understand how visitors navigate and use our platform via aggregate, anonymised analytics.
• Detect and prevent fraud, abuse, and security threats.
• Store service booking progress between sessions so you can resume without re-entering data.

We categorise cookies based on their purpose:

Cookies we set vary in how long they remain on your device:

You can delete all cookies at any time via your browser settings. See Section 6 for browser-specific instructions.

Certain third-party services integrated with our platform may set their own cookies. We only integrate services that meet reasonable privacy standards:

• Google Maps Platform: Required to display service area maps, capture address coordinates, and enable location-based searches. Governed by Google's Privacy Policy.
• Razorpay / Payment Gateways: Set cookies to enable secure payment processing, fraud prevention, and payment state continuity. Governed by the respective gateway's privacy policy.
• Google Analytics (if enabled): Anonymous, aggregated traffic analytics. No cross-site behavioural tracking is enabled on our platform.

We encourage you to review the privacy and cookie policies of any third-party service you interact with through our platform.

You have the right to accept or refuse cookies. Most browsers allow you to manage cookie settings. Note that disabling certain cookies may affect the functionality of our platform:

• Strictly necessary cookies cannot be disabled as they are essential for the platform to function securely.
• Clearing cookies will log you out of your account and reset all saved preferences.
• Your cookie preference choices are themselves stored in a cookie — clearing cookies will reset your preferences.
• To opt out of Google Analytics, install the Google Analytics Opt-out Browser Add-on.

By continuing to use the AtYourHome platform after being notified of this Cookie Policy, you consent to our use of cookies as described herein.

Our legal basis for processing data via cookies is:

• Legitimate Interest: Strictly necessary cookies for security and platform operation (no consent required under Indian law).
• Consent: Analytics and preference cookies, subject to your right to withdraw at any time.
• Contractual Necessity: Payment and booking session cookies required to fulfil your service booking.

We do not infer sensitive personal data from cookie data. Our use of cookies complies with the Information Technology Act 2000, the IT (Reasonable Security Practices) Rules 2011, and the Digital Personal Data Protection Act 2023.

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Display a notice on our platform for material changes.
• Where required by applicable law, seek fresh consent from users.

Your continued use of the platform after any changes constitutes your acceptance of the revised policy. We encourage you to review this Cookie Policy periodically.

If you have questions about our use of cookies, or wish to exercise your data rights under the DPDPA 2023 or IT Act 2000, please contact our Data Protection Officer:

For broader privacy queries, please refer to our Privacy Policy.