When You Cancel, Here's What You Get Back
Refund percentage is determined by how far in advance you cancel relative to the scheduled service time.
A Few Things to Keep in Mind
These conditions apply to all bookings made on the AtYourHome platform.
Cash on Home (Pay at Service)
Bookings paid in cash at the time of service are not eligible for monetary refunds under any cancellation window. These must be cancelled before the professional departs for your location.
Refund Processing Time
Approved refunds are credited within 5–7 business days to the original payment method used at checkout (credit card, debit card, UPI, or net banking).
Repeated Cancellations
Accounts with a pattern of repeated cancellations may face temporary booking restrictions to ensure service availability for all users.
Dispute Resolution
Refunds in disputed cases are at the sole discretion of AtYourHome. Our support team will review each case individually and respond within 2 business days.
Questions About Your Cancellation?
Our support team handles all refund and cancellation queries within 2 business hours.
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